Terms & Conditions

Last updated: May 2026

These Terms & Conditions (“Terms”) govern your access to and use of Imatera’s website, platform, tools, and AI-powered services (“Services”). By using Imatera, you agree to these Terms and our Privacy Policy. If you do not agree, you must discontinue use of the Services.

1. Overview of the service

Imatera provides AI-powered tools that help travel advisors engage clients, generate leads, and deliver personalized experiences. Imatera does not provide travel services, booking services, immigration advice, visa guidance, legal advice, financial advice, or professional compliance recommendations. All decisions and outcomes remain the responsibility of the advisor and their clients.

2. Eligibility

You must be at least 18 years old and legally able to enter into contracts to use Imatera. By using the Services, you represent that all information you provide is accurate and complete.

3. User accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify us immediately of any unauthorized access or security breach.

4. Advisor responsibilities

As an advisor using Imatera, you agree that:

• You are solely responsible for the accuracy of your business information, offers, itineraries, bios, and content.
• You are responsible for all client interactions, communications, and travel-related decisions.
• You must independently verify all AI-generated information before using it in a professional context.
• You are responsible for complying with all applicable laws, licensing requirements, and industry regulations.
• You must ensure that your use of Imatera does not violate any agreements with suppliers, host agencies, or partners.

5. AI-generated content & accuracy disclaimer

Imatera uses artificial intelligence to generate responses based on your content, publicly available information, and user interactions. AI-generated content may contain inaccuracies, outdated information, or errors. You acknowledge and agree that:

• AI output is provided “as-is” without guarantees of accuracy, completeness, or reliability.
• AI output may be incorrect, misleading, outdated, or incomplete.
• AI output must not be relied upon for legal, visa, immigration, safety, compliance, or financial decisions.
• You must independently verify all information before using it professionally.
• Imatera is not liable for any decisions, actions, or outcomes based on AI-generated content.

6. Website & content ingestion

When you connect your website or provide URLs, Imatera may extract publicly available text, images, bios, offers, and service descriptions to personalize your assistant. You agree that:

• You have the rights and permissions to use and share all content you provide or connect.
• Imatera is not responsible for inaccuracies in your website content or third-party sources.
• Imatera does not ingest or access password-protected or private content.
• You are responsible for ensuring your content does not infringe on any intellectual property rights.

7. License to use uploaded content

By uploading, submitting, connecting, or otherwise making content available to Imatera (“User Content”), you grant Imatera a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, process, display, and use such content for the sole purpose of operating, improving, and delivering the Services.

This license continues unless you request removal of your content, at which point Imatera will make reasonable efforts to delete or cease using such content within a commercially reasonable timeframe, except where retention is required for legal, security, or operational purposes. You represent and warrant that you have all rights and permissions necessary to grant this license.

8. Images, media & copyright

You are responsible for ensuring that any images, media, or brand assets you upload or connect:

• Are owned by you or properly licensed for your use.
• Do not infringe on copyrights, trademarks, or publicity rights.
• May be processed by Imatera solely for the purpose of powering your assistant.

Imatera is not liable for copyright claims arising from user-provided content.

9. Client interactions & lead handling

Imatera may collect client questions, preferences, and lead submissions on your behalf. You acknowledge that:

• You are solely responsible for responding to leads and managing client relationships.
• Imatera does not guarantee lead quality, volume, or conversion.
• Imatera is not responsible for client outcomes, disputes, or travel-related issues.

10. Referral & “Find an agent” services

Imatera may display advisor profiles or connect travelers with advisors. You agree that:

• Imatera does not endorse or guarantee any advisor’s services.
• Imatera is not responsible for the accuracy of advisor profiles or claims.
• Imatera is not liable for any interactions, disputes, or outcomes between advisors and clients.

11. Misuse of the services

Imatera provides AI-powered tools intended for lawful, ethical, and professional use. You agree not to use the Services to generate, distribute, or promote illegal, harmful, defamatory, discriminatory, or otherwise inappropriate content.

Imatera is not liable for any illegal, harmful, negligent, or unethical use of the Services by you, your clients, website visitors, or any third party.

12. Acceptable use

You agree not to:

• Use Imatera for unlawful, harmful, or fraudulent purposes.
• Scrape, copy, or misuse the platform or its data.
• Reverse engineer, modify, or attempt to access restricted areas.
• Use the AI to generate harmful, misleading, or abusive content.

13. Intellectual property

Imatera owns all rights to the platform, software, AI systems, branding, and technology. You retain ownership of your content. By using the Services, you grant Imatera a limited license to process your content solely for the purpose of operating the platform.

14. Payment, subscriptions & refunds

If you purchase a paid plan, you agree to pay all fees associated with your subscription. All fees are non-refundable unless required by law. Monthly subscriptions are non-refundable. You may cancel at any time, and your access will remain active through the end of your current billing month. No prorated refunds or partial credits are provided for unused time. One-time setup fees are non-refundable. Imatera may modify pricing with notice.

15. Limitation of liability

To the fullest extent permitted by law:

• Imatera is not liable for indirect, incidental, special, or consequential damages.
• Imatera is not responsible for travel decisions, bookings, client outcomes, or disputes.
• Imatera is not liable for inaccuracies in AI-generated content.
• Imatera is not liable for misuse of the Services by any party.
• Imatera’s total liability will not exceed the amount paid by you in the previous 12 months.

16. Indemnification

You agree to indemnify, defend, and hold harmless Imatera, its owners, employees, contractors, and affiliates from any claims, damages, liabilities, losses, or expenses arising out of or related to:

• Your content or uploaded materials.
• Your use or misuse of AI-generated content.
• Any illegal, harmful, or unethical use of the Services by you or your clients.
• Any harmful, illegal, abusive, fraudulent, or immoral activity conducted by third parties through your AI assistant.
• Your interactions or disputes with clients or third parties.
• Your violation of these Terms or any applicable laws.
• Your infringement of intellectual property or privacy rights.

17. Governing law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

18. Changes to these terms

We may update these Terms from time to time. The “Last updated” date will reflect changes. Continued use of the Services constitutes acceptance of the updated Terms.

19. Contact us

For questions about these Terms, contact us at:
Email: support@imatera.tech
Website: https://www.imatera.tech

20. AI usage limits, fair use & excessive consumption

Your use of Imatera’s AI services is subject to fair-use limits designed to protect platform stability and prevent abuse. Imatera may monitor usage to ensure compliance. You acknowledge and agree that:

• AI usage is intended for normal business operations of a single travel advisor or agency.
• Excessive, automated, abusive, or high-volume usage may result in additional fees, throttling, or suspension.
• Imatera may charge additional fees for unusually high AI consumption, API load, or traffic volume.
• Imatera may notify you if your usage exceeds normal thresholds and provide options for upgrading or adjusting your plan.

21. Authorized domains & usage restrictions

Your AI assistant, embed code, and related tools may only be used on the website domain(s) you register with Imatera. You agree that:

• You may not use, install, embed, or deploy your AI assistant on any unregistered or unauthorized domain.
• You may not resell, sublicense, lease, share, or distribute Imatera’s AI tools to any third party.
• You may not copy, clone, replicate, or attempt to recreate the AI assistant, its logic, prompts, or outputs.
• You may not use Imatera to power AI tools for other advisors, agencies, or businesses unless expressly permitted in writing.

Imatera reserves the right to disable or restrict access if unauthorized usage is detected.

22. Advisor liability for AI output & website deployment

You acknowledge and agree that:

• You are solely responsible for how the AI assistant is used on your website, including all interactions with visitors and clients.
• You are responsible for monitoring AI output and ensuring it complies with all applicable laws, ethical standards, and industry regulations.
• You are responsible for preventing illegal, harmful, misleading, defamatory, or inappropriate use of the AI assistant by your clients, website visitors, or any third party.
• You acknowledge that third parties, including website visitors, may misuse or attempt to misuse the AI assistant, and you are solely responsible for monitoring, moderating, and controlling all interactions on your website.
• Imatera acts solely as a technology provider and conduit. Imatera does not control, supervise, or moderate your website, your clients, or your business operations.
• Imatera is not liable for any harmful, illegal, abusive, fraudulent, negligent, or immoral activity conducted by you, your clients, or any third party using your AI assistant.

You agree to indemnify and hold Imatera harmless from any claims arising from your deployment or use of the AI assistant.

23. Prohibited commercial use

You may not:

• Resell, sublicense, or redistribute Imatera’s AI tools, embed code, or platform features.
• Use Imatera to create competing AI products, services, or tools.
• Offer Imatera’s AI capabilities to third parties as part of a commercial service unless expressly authorized in writing.
• Copy, scrape, or replicate the AI assistant’s structure, training, prompts, or behavior for external use.

Any violation may result in immediate suspension or termination of your account.

24. Termination

Imatera may suspend or terminate your access to the Services at any time, with or without cause, including for violation of these Terms, misuse of the platform, unauthorized domain usage, excessive AI consumption, or behavior that may harm Imatera, its users, or its systems. Upon termination, all rights granted to you under these Terms will immediately cease. You remain responsible for all fees incurred prior to termination. No refunds will be issued.

25. Assignment

You may not assign, transfer, or delegate any rights or obligations under these Terms without prior written consent from Imatera. Imatera may assign its rights and obligations under these Terms at any time, including in connection with a merger, acquisition, sale of assets, or corporate restructuring.

26. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

27. No Waiver

No failure or delay by Imatera in exercising any right or enforcing any provision of these Terms will constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Imatera.

28. Entire Agreement

These Terms, together with the Privacy Policy and any additional agreements or policies referenced herein, constitute the entire agreement between you and Imatera regarding your use of the Services and supersede all prior or contemporaneous understandings, agreements, communications, or representations, whether written or oral.

By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree, you must discontinue use of the Services immediately.